An item may be returned for a refund or exchange up to 21 days from the date of delivery. The item must be in the original, unused and unworn condition as shipped to the customer. A refund will be issued to the card you used when placing your order. Refunds usually take 5-10 business days to hit your account. Items received after 21 days will be refunded via store credit.
Original condition of the item wanting to be returned: Any item received back for a return that is not in the original unused and unworn condition will not be refunded. Items with make up stains, pet hair, perfume or other strong odor are a few examples of items that cannot be refunded, even for a store credit.
Please include the email you used when you placed the order with all returns. If you would like to exchange an item, please let us know what size you would like to exchange for on the packing slip that was shipped with your order.
All returns can be sent to the return address on the shipping label or the address on the insert card.
COVID - 19 UPDATE: For the safety of our customers and staff, all face masks sold on shopstevie.com are final sale.
Please note: If a gift card is used to pay for some or all of the order, the refunded amount will go back to the gift card first. Any remaining funds will go to the second form of payment used on the order, so long as the item is returned within 21 days. Again, any items received after 21 days will be refunded via store credit regardless of the form of payment used on the order.
Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs unless the item arrives damaged. All refunds will be for the price of the returned item(s) and tax (if applicable), but not the cost of shipping.
If the item arrives damaged or there is a mistake on our part (if you received the wrong item/color/size placed on your original order), you will be reimbursed for the purchase, including shipping fees.
After you place an order it will be processed within 6 hours unless your order is placed after 5PM MST, or on a non-business day (weekends and holidays). In that case your order will be processed the following business day. Domestic orders arrive between 5-10 business days, and international orders between 14-21 business days.
Shop Stevie is not responsible for any lost or stolen packages once delivered.
If you have any other questions concerning your order, feel free to contact us at .
Shop Stevie Shipping Insurance
Shop Stevie offers shipping insurance on all orders for and additional .99. You can add this insurance to your final purchase during checkout.
In the event your order is lost in transit or stolen, and you purchased the Shop Stevie Shipping Insurance with your order, you will receive a full replacement of the items in your order at no additional charge. If the original items from your order are out of stock, you will receive a refund or immediate store credit, whatever you prefer!
Please note: Proof of loss via tracking and/or additional information may be required for reimbursement of your order. Please contact us to submit a claim* for a lost package.
*Customers must reach out via email to submit a claim. A claim for issues with packages marked "delivered" must be filed after 3 days and before 14 days from the date the package was marked "delivered." Claims for packages that are presumed to be lost (where the status is not "delivered") must be filed after 7 business days (20 for international packages) of the last tracking checkpoint and within 30 days from the last checkpoint.
*** By not selecting Shop Stevie Shipping Insurance, Shop Stevie is not responsible for lost or stolen packages ***