Shipping policy
Shipping
Shipping and handling charges are non-refundable. If free returns + package protection is not purchased at checkout, the customer is responsible for return shipping costs. All refunds will be for the price of the returned item(s) and tax (if applicable), but not the cost of shipping.
Free shipping code valid for US orders only.
If the item arrives damaged or there is a mistake on our part (if you received the wrong item/color/size placed on your original order), you will be reimbursed for the purchase, including shipping fees.
It is the buyer's responsibility to provide the correct shipping address. If the package is lost due to an incorrect address provided by the buyer, no refund will be made.
Arrival Time
After you place an order it will be processed within 6 hours unless your order is placed after 5PM MST, or on a non-business day (weekends and holidays). In that case your order will be processed the following business day. Domestic orders arrive between 5-10 business days, and international orders between 14-21 business days.
Shop Stevie is not responsible for any lost or stolen packages once tracking shows the order was delivered.
If you have any other questions concerning your order, feel free to contact us at contact@shopstevie.com.
Shop Stevie Free Returns + Order Protection
Shop Stevie offers free returns + order protection on all orders for an additional $4.25. You can add this to your final purchase during checkout.
If purchased at checkout, customers will be provided with a free return shipping label for any return or exchange they would like to make on their order. While your return may be approved and a shipping label provided, please remember that returns received by Shop Stevie after 21 days from the customer's order delivery date will receive store credit only.
In the event your order is lost in transit or stolen, and you purchased the Shop Stevie Order Protection with your order, you will receive a full replacement of the items in your order at no additional charge. If the original items from your order are out of stock, you will receive a refund or immediate store credit, whichever you prefer!
Please note: Proof of loss via tracking and/or additional information may be required for reimbursement of your order. Please contact us to submit a claim* for a lost package.
*Customers must reach out via email to submit a claim. A claim for issues with packages marked "delivered" must be filed after 3 days and before 14 days from the date the package was marked "delivered." Claims for packages that are presumed to be lost (where the status is not "delivered") must be filed after 7 business days (20 for international packages) of the last tracking checkpoint and within 30 days from the last checkpoint.
*** By not selecting Shop Stevie Free Returns + Order Protection, Shop Stevie is not responsible for lost or stolen packages and customers are entirely responsible for return shipping ***